Privacy Policy

In short: we collect what the app needs to track your meals and goals. Only the food photo and the meal details are sent to an AI service, never your name, email, weight or health goals. We don't sell your data or show ads, and you can delete your account whenever you like.

1. Who we are

Navik Health (the "app") is made by Navik Technologies (SMC-Private) Limited, a company registered in Pakistan ("we", "us"). We decide how your personal data is used and are responsible for it.

2. What we collect

Type	Examples	Why
Account	Email address, password (stored encrypted by our login provider), name if you give one	To create and secure your account
Profile	Age, sex, height, weight, activity level, goal, the health goals you choose (for example fat loss or heart health), time zone, country, cuisines you eat, food habits such as plate size or usual oil level	To calculate your calorie and nutrient targets and to make estimates fit how you eat
Food log	Meals, food items, calories and nutrients, your answers to the app's questions, your edits	To show your diary and progress
Meal photos	Photos you take or choose for a meal	To analyse the meal and show it in your diary
Activity	Water you log; steps, if you turn step tracking on	To show your daily activity
Subscription	Your plan and its status, received from Apple or Google	To unlock paid features. We never see your card details
Technical	App version, device type, crash reports	To keep the app working and fix problems

We don't collect your precise location, contacts or advertising identifiers.

3. How we use it

To provide the app: analyse meals, calculate targets, keep your diary and show your progress.
To improve our estimates. When we use meal data beyond your own account, for example to learn typical portion sizes, we first remove anything that identifies you.
To send account emails, such as confirming your email address or resetting your password.
To answer your support and privacy requests.
To keep the service secure and prevent misuse.

We don't use your data for advertising and we don't sell it.

4. How meal analysis works

When you scan a meal or type a description, we send it to an AI service to recognise the food and estimate portions. We send only:

the meal photo (and a second side photo if you add one), or the text you typed;
meal details: the meal type, your country and cuisines, and anything you told us about the meal, such as who made it or how much oil it had.

We never send your name, email address, account ID, age, weight, health goals or conditions. We remove location and camera data (EXIF) from photos before sending them. Please photograph only your food: avoid faces, documents and delivery labels with addresses.

We currently use OpenAI (United States) for meal analysis, under terms that don't allow it to use our data to train its models. We may add other AI providers on the same terms; we will list them here before we use them. The app asks for your permission before your first scan.

The calorie and nutrient numbers are estimates. They are not medical advice.

We share data only with companies that help us run the app, and only what each one needs:

Supabase: database, login and file storage.
OpenAI: meal analysis, as described above.
Cloudflare: this website and forwarding of our support email.
Our email delivery provider: sending account emails.
Apple and Google: app distribution and payments.
A crash-reporting service: error reports that help us fix bugs.

We may also disclose data if the law requires it, or to protect our users or the service. If our company is ever sold or merged, your data would move to the new owner under this policy, and we would tell you first.

6. Health information

Your weight, goals, chosen health goals and food log are sensitive. We use them only to provide and improve the app for you. We never send them to AI services and never share them for advertising. Navik Health is a general wellness app; it does not diagnose or treat any condition.

7. Where your data is stored

Your data is stored on servers run by our providers, which may be outside your country, including in the United States. We choose providers that protect data with encryption in transit and at rest.

8. How long we keep it

We keep your data while your account is open. When you delete your account, we delete your personal data within 30 days, and it is removed from our backups within a further 30 days. We may keep data that no longer identifies you, and records we must keep by law. See Delete your account.

9. Your choices and rights

See and correct your profile and food log in the app at any time.
Get a copy of your data: email us and we'll send it.
Delete your account and data: in the app or by email (see Delete your account).
Withdraw permission for AI meal analysis: you can stop scanning and log meals by entering them yourself.

Write to [email protected] from the email address on your account. We reply within 30 days. Depending on where you live, you may have further rights under local law, and you can complain to your local data protection authority.

10. Children

Navik Health is not meant for anyone under 16, and we don't knowingly collect data from them. If you think a child has created an account, write to us and we will delete it.

11. Security

Data is encrypted in transit and at rest, access is limited to what each part of the service needs, and every account can only read its own data. No system is perfectly secure; if a breach affects you, we will tell you as the law requires.

12. This website

navikhealth.com doesn't use cookies, analytics or trackers, and loads no third-party content. Our hosting provider keeps short-lived technical logs to keep the site secure.

13. Changes to this policy

If we change this policy, we'll update the date above. If a change is significant, we'll tell you in the app before it takes effect.

14. Contact us

Navik Technologies (SMC-Private) Limited, Pakistan.
Privacy: [email protected]
Support: [email protected]